Privacy Policy

Privacy Policy

Introduction

Welcome to https://appliance-removal-house-clearance.vibereports.co.uk (hereinafter referred to as “Appliance Removal House Clearance,” “we,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines our practices regarding the collection, usage, and disclosure of information when you interact with our website, applications, services, and products.

Scope

This policy covers all aspects of our digital presence, including but not limited to:

  1. Our official website at https://appliance-removal-house-clearance.vibereports.co.uk.
  2. All associated mobile and desktop applications.
  3. Services offered through these platforms, such as user accounts, online forms, and e-commerce transactions.
  4. Products purchased or accessed through our digital services.

Please note that this policy does not extend to third-party websites, applications, or services linked from our platform. These external entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This Privacy Policy governs your interactions with us when:

  1. You create an account and use our digital services as an authorized user.
  2. You visit our websites or engage with content on these platforms.
  3. You subscribe to receive communications from us, including newsletters, promotional emails, phone calls, or text messages (SMS).

Personal Data Collection

We collect various types of personal data to enhance your experience and provide tailored services. The categories of data include:

  1. Account Information: Details required to create and manage your user account, such as usernames, passwords, email addresses, and profile pictures.
  2. Payment Information: Credit or debit card details, billing addresses, and payment history for processing transactions.
  3. Financial Information: Bank account information, investment portfolios (if provided), and financial transaction records.
  4. Purchase Information: Products or services bought through our e-commerce platform, including order numbers, purchase dates, and quantities.
  5. Mobile Device Identifiers: Unique device identifiers, IP addresses, mobile phone numbers, and operating system data from your device when you use our applications.
  6. Location Data: Your geographical location, often obtained from GPS signals or other tracking technologies, to provide location-based services.
  7. Feedback: Comments, reviews, ratings, and suggestions submitted by users regarding our products and services.
  8. Social Media Information: Data from social media platforms when you interact with our content or share it on social media.
  9. Product Information: Details about the products you view, search for, or purchase, including product names, descriptions, and specifications.

We collect this data through direct user input, interactions with our digital services, and automated technologies, such as web analytics tools. Additionally, we may receive personal data from third parties, like business partners or data brokers, who operate under their respective privacy policies.

Cookies

We use cookies to enhance your experience on our websites and improve our services. Cookies are small text files stored on your browser that serve various purposes:

  1. Strictly Necessary: These cookies enable core functionalities, such as logging in and account management.
  2. Preference: They remember your preferences, like language settings, to provide personalized experiences.
  3. Analytics: Analytics cookies help us understand how our websites are used, enabling us to optimize content and performance.

Users can control non-essential cookies through our Cookie Manager, allowing you to customize your cookie preferences.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, including:

  1. Providing and improving our services.
  2. Complying with legal obligations.
  3. Protecting the security of our business.

Once the retention period expires or when the purpose is fulfilled, we delete or anonymize the data to ensure your privacy.

Security Measures

We implement robust organizational and technical safeguards to protect personal data from unauthorized access, disclosure, alteration, or destruction:

  1. Encryption: We use encryption for data at rest and in transit to secure sensitive information.
  2. Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict security standards to process data on our behalf.
  3. Access Controls: Our systems have access controls to restrict unauthorized personnel from accessing personal data.

Children’s Privacy

We do not knowingly collect or solicit personal data from children under the age of 18 (or the legal age limit in your jurisdiction). If you believe we have collected such information by mistake, please contact us using the details provided below, and we will take prompt action to rectify the issue.

Your Rights

Depending on your location, you may have specific rights regarding personal data, including:

  1. Access: Request access to the personal data we hold about you.
  2. Rectification: Ask for corrections if your data is inaccurate or incomplete.
  3. Erasure (Right to be Forgotten): Request the deletion of your personal data under certain circumstances.
  4. Restriction: Limit our processing of your data in specific cases.
  5. Portability: Receive your personal data in a structured, commonly used format and transfer it to another controller.
  6. Object: Object to the processing of your data for legitimate interests or direct marketing purposes.
  7. Non-Discrimination: Be free from unfair treatment due to exercising your rights.

To exercise these rights, please submit your request in writing to our privacy team at [email protected]. We will respond within the time frame prescribed by applicable laws.

Changes to Policy

We reserve the right to update or modify this Privacy Policy at any time, and we will post the updated policy on our website. We encourage you to review this page periodically to stay informed about how we protect your personal data.

Contact Information

For any inquiries, unsubscribe requests, or questions related to data privacy, please contact us:

We value your trust in our handling of personal data, and we are committed to maintaining transparency and protecting your privacy throughout your interactions with Appliance Removal House Clearance.